Frequently Asked Questions

When will the facility open?

The goal is to be open during the first quarter of 2015.

Where will it be located?

It will be located just off I-75 on GE property, on the south end of the campus in front of Bldg. 800.

What will the Center hours be?

Initial Center hours will be 7 a.m. to 7 p.m., Monday through Friday, and 8 a.m. to 1 p.m. on Saturday. Hours may be adjusted going forward, based on usage and customer feedback.

Will I save money using the Center?

You might. The TriHealth practice operating the Center will bill 10% less than their UHC rate outside the Center. In addition, one of the Center’s goals is to create efficiencies, which should save both time and money, some of which will be felt by the patients.

Will the new Center do work-related/occupational health treatment?

Yes, this new facility will have both work-related and primary care services.

Will I have to pay to use this new Center?

You will have to pay for your share of primary care and personal care services in accordance with your benefit plan rules. If you are being treated for a work-related injury, the company will cover the expense as it has in the past.

Will I have to use the Center for my primary care?

No. This new facility will be an option for you and your adult dependents for primary care. There is no obligation to use it for primary care.

Will the facility offer pediatric care?

No, the center is intended for treatment of adult patients. Pediatric care requires unique equipment and facilities (i.e. isolation room, pediatric immunizations, small blood pressure cuffs) and the new Center will not be set up to meet these requirements.

I am not covered by GE health benefits. Can I still use the Center?

Yes. You as well as your spouse/partner can use the Center even if your insurance is not through a GE plan. TriHealth will accept insurance from most major health plans.

What if I don’t want to use the Center for my regular doctor, but just go occasionally when it’s convenient? Can I do that?

Yes. You will be able to use the Center for episodic or acute care needs while still maintaining your relationship with your primary care doctor.

Will the pharmacy be in the Exclusive Choice Pharmacy Network?

Yes. This pharmacy will be considered in-network for the GE health benefits plans.

Will I be able to use the pharmacy if I’m not otherwise a patient of the Center?

Yes, you will be able to use the pharmacy even if you’re not otherwise a patient of the Center.

Will there be any imaging onsite – X-ray, MRI, etc.?

No. Initial analysis determined that it would not be feasible to include any imaging. However, the ability exists for slight facility modification to add imaging if needed. We will continue to offer onsite mammography via the mobile van.

Can I take my family to the Center for an emergency?

No. The Center is not intended to be used in place of a hospital emergency department. However, the Center will continue to address on-site employee occupational health injuries as required.

Do I always need an appointment to use the new Center?

To better serve all our patients we ask that you schedule your appointment in advance of arriving. Some same-day appointments will be available.

Can I have my lab work done at the Center?

Yes. Lab work may be collected at the Center and sent to a lab that is in the GE network for processing.

Who will the providers be?

The providers will be TriHealth/Queen City Physicians doctors and staff specifically selected for the GE Family Wellness Center. Provider specific information will be provided prior to opening.

Will the Center refer only to TriHealth specialists?

No. TriHealth is contractually obligated to refer to specialists evaluated by UHC as meeting both quality and cost requirements regardless if they are TriHealth providers.

Will the center have any same-day appointments?

Yes. A number of appointments will be available each day for same-day acute appointments. If these appointments fill up, the team will work to accommodate patients as the Center volume permits.

If I want to use a Center physician for my primary care provider, how will my records get transferred from my current provider?

The Center will work directly with your current primary-care physician’s office to securely and expeditiously transfer your records once you have completed the record transfer form available through the Center.